Refund & Cancellation Policy

Draft — please review before publishing. This page explains how cancellations and refunds work for WebDo24 projects.

Deposits and project start

Most projects start after a deposit is paid. The deposit reserves our team's time and covers the planning and design work that begins right away.

Cancelling before work starts

If you cancel before we have started work on your project, contact us at hello@webdo24.com and we will refund your deposit in full.

Cancelling after work has started

If you cancel after work has started, we refund the part of your payment that has not yet been used, after deducting the work already delivered (for example planning, design concepts or development hours).

Completed work

Payments for delivered and accepted work, domain registrations and hosting periods that have already started are not refundable, because these costs are paid to third parties or the work has been completed.

Revisions instead of refunds

If something is not right, tell us in your project chat. We will work with you to fix it within the agreed scope.

How to request a cancellation or refund

Email hello@webdo24.com or write in your client portal with your order ID. We reply within one business day and process approved refunds to the original payment method within 5–10 business days.