Ticket management software (support & service desk)
Every customer request from email, chat, phone and web in one queue, with SLAs, assignments and satisfaction ratings — plus Android and iOS apps.
- Reply within 24 hours
- Clear price before we start
- No obligation
1 queue
email, chat, phone & web
Android & iOS
agent apps
SLA
timers & satisfaction ratings
The challenge
Requests arrived by email, phone, WhatsApp and Facebook. Some were answered twice, others never, and managers had no idea how long customers waited.
What we built
All channels become tickets in one shared queue. Rules assign them to the right team, SLA timers show what is due, canned replies speed up answers and every closed ticket asks the customer for a rating.
What is inside
- Tickets from email, live chat, phone and web forms
- Automatic assignment, priorities and SLA timers
- Canned replies, internal notes and file sharing
- Customer portal to follow every request
- Response-time and satisfaction reports
Automation
After a ticket is solved the customer is asked for a rating automatically, and happy customers are invited to leave a review — turning support into new sales.
How it helps the business grow
- Faster answers keep customers loyal
- No request is ever lost or answered twice
- Managers see workload and quality at a glance
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